Privacy Policy

Villages Calgary (“we,” “our,” or “us”) is committed to protecting your privacy and earning your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our retail store, shop online at villagescalgary.ca, or connect with us through our wholesale and email marketing platforms.

1. Information We Collect

We collect information that helps us serve you better and operate our business responsibly. This may include:

• Contact information: your name, email address, phone number, and mailing address.
• Order details: items purchased, payment method, shipping information, and purchase history.
• Wholesale inquiries: business name, contact person, email, and related business details.
• Marketing preferences: newsletter subscriptions and participation in special events or promotions.
• Website analytics: information about how you use our website (e.g., pages visited, links clicked, and general browser or device information).

We do not collect sensitive information unless you voluntarily provide it (for example, feedback shared by email or form submission).

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your retail and wholesale orders.
• Communicate with you about your order, inquiries, or account.
• Send newsletters, updates, and special offers if you’ve opted in.
• Improve our website experience and product offerings.
• Comply with legal and regulatory requirements in Canada.

We’ll never sell or rent your information to third parties.

3. Third-Party Services

We work with trusted partners who help us operate our online shop and marketing systems.

• MailChimp
  
• Shopify
• Meta/Facebook

These partners may process your data in accordance with their own privacy policies, which we encourage you to review.

4. Cookies and Analytics

Our website uses cookies (small files stored on your device) to improve browsing, remember your preferences, and understand how visitors use our site. You can control or delete cookies through your browser settings at any time.

5. How We Protect Your Information

We take security seriously. Personal data is stored securely and only accessed by authorized personnel who need it for legitimate purposes. 

6. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal information.
• Withdraw your consent for marketing communications at any time by clicking “unsubscribe” or contacting us.
• Request that we delete your personal data where applicable by law.

We’ll respond promptly and transparently to any such requests.

7. Data Retention

We keep your information only as long as needed to fulfill orders, provide services, or comply with legal obligations (such as tax reporting).

8. Contact Us

If you have any questions about our privacy practices or would like to access or update your information, please reach out:

Villages Calgary
220 Crowchild Trail NW, Calgary, AB T2N 3G7
📧 info@villagescalgary.ca
🌐 www.villagescalgary.ca

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The latest version will always be posted on our website.