Privacy Policy

Villages Calgary (“we,” “our,” or “us”) is committed to protecting your privacy and earning your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our retail store, shop online at villagescalgary.ca, or connect with us through our wholesale and email marketing platforms. This policy is governed by Alberta’s Personal Information Protection Act (PIPA). It applies to Villages Calgary and to any person or service provider acting on our behalf.

1. Information We Collect

We collect information that helps us serve you better and operate our business responsibly. This may include:

• Contact information: your name, email address, phone number, and mailing address.

• Order details: items purchased, payment method, shipping information, and purchase history.

• Wholesale inquiries: business name, contact person, email, and related business details.

• Marketing preferences: newsletter subscriptions and participation in special events or promotions.

• Website analytics: information about how you use our website (e.g., pages visited, links clicked, and general browser or device information).

We normally collect personal information directly from you. We may collect your information from other persons with your consent or as authorized by law. We do not collect sensitive information unless you voluntarily provide it (for example, feedback shared by email or form submission).

2. How We Use Your Information

We inform you of the purposes for which we collect your information before or at the time of collection. We use the information we collect to:

• Process and fulfill your retail and wholesale orders.

• Communicate with you about your order, inquiries, or account.

• Send newsletters, updates, and special offers if you’ve opted in.

• Improve our website experience and product offerings.

• Comply with legal and regulatory requirements in Canada.

By completing a purchase, you provide implied consent for us to collect and use your information to fulfill that order. For marketing communications, we rely on your express opt-in consent.

We will never sell or rent your personal information to third parties.

3. Third-Party Services

We work with trusted partners who help us operate our online shop and marketing systems. These partners may process your personal information on our behalf:

• Shopify (e-commerce platform) privacy policy at shopify.com/legal/privacy

• Mailchimp (email marketing) privacy policy at mailchimp.com/legal/privacy

• Meta/Facebook (social media and advertising) privacy policy at facebook.com/privacy/policy

Please note that these providers are based in the United States. See Section 3a below regarding cross-border data transfers.

3a. Cross-Border Transfer of Personal Information

Some of our service providers, including Shopify, Mailchimp, and Meta, store and process data in the United States or other countries outside Canada. When your personal information is transferred outside Canada, it may be subject to the laws of that country, which may differ from Canadian privacy law.

We take reasonable steps to ensure that our service providers protect your information to a standard comparable to PIPA. By using our website or services, you acknowledge that your information may be transferred and processed outside Canada.

4. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how visitors use our site. Specifically, we may use:

• Shopify analytics cookies to track purchases and site performance.

• Meta Pixel to measure the effectiveness of our social media advertising. This may involve Meta collecting data about your visit for their own purposes, subject to their privacy policy.

You can control or delete cookies through your browser settings at any time. Please note that disabling cookies may affect some features of our website.

5. Accuracy and Security of Your Information

We take reasonable steps to ensure that personal information in our custody is accurate, complete, and up to date for the purposes for which it is used. If you believe your information is inaccurate or incomplete, please contact us and we will correct it promptly.

We also take reasonable steps to protect your personal information against unauthorized access, use, or disclosure. Our security measures include:

• SSL encryption for all data transmitted through our website.

• Payment card data processed exclusively through Shopify, which is certified to PCI-DSS standards. We do not store your full credit card details on our systems.

• Access to personal information is restricted to authorized staff and volunteers who need it to perform their duties.

In the event of a privacy breach that poses a real risk of significant harm to you, we will notify you and the Office of the Information and Privacy Commissioner of Alberta as required by PIPA.

6. Your Rights and Choices

Under Alberta’s PIPA, you have the right to:

• Access, update, or correct your personal information held by us.

• Withdraw your consent for marketing communications at any time by clicking “unsubscribe” or contacting us.

• Request that we delete your personal data where applicable by law.

To make an access or correction request, please contact our Privacy Officer in writing (see Section 8). We will respond within 45 days as required by PIPA, and will advise you of any applicable fees before processing your request. In some cases a written request for correction may be required.

We will respond promptly and transparently to all privacy-related requests.

7. Data Retention

We keep your personal information only as long as needed to fulfill orders, provide services, or comply with legal obligations (such as tax reporting). When personal information is no longer required, we dispose of it in a secure manner.

8. Contact Us

If you have any questions about our privacy practices, wish to access or update your information, or have a complaint about how we have handled your personal information, please contact our Privacy Officer:

Privacy Officer — Villages Calgary

220 Crowchild Trail NW, Calgary, AB T2N 2R2

Email: info@villagescalgary.ca

Website: www.villagescalgary.ca

If you are not satisfied with our response, you have the right to contact the Office of the Information and Privacy Commissioner of Alberta:

Office of the Information and Privacy Commissioner of Alberta

Suite 2460, 801 – 6 Avenue SW, Calgary, AB T2P 3W2

Phone: 403-297-2728  |  Toll free: 1-888-878-4044

Email: generalinfo@oipc.ab.ca  |  Website: www.oipc.ab.ca

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The latest version, including its effective date, will always be posted on our website. If we make material changes, such as new uses of your personal information or new third-party partners, we will notify you by email (if we have your address) or by posting a notice on our website prior to the change taking effect.

This policy is intended to comply with Alberta’s Personal Information Protection Act (PIPA). Questions or concerns may also be directed to the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca or 1-888-878-4044.